FAQ

Yes but please note there are strict guide lines concerning the collection of Engines and Gearboxes. These items have to be pre palletised prior to collection, have all oil and other fluids drained from them. They have to be securely strapped with either banding or ratchet straps. Please see our blog on the safe collection and delivery of Engines. If fluids are not drained from engines or other parts these can leak during transportation. This can contaminate other freight, trailers and truck be...

Consignments can be tracked by visiting the our track and trace facility on the below link https://track2.palletways.com/ or if you have a Palletways portal log in direct from the portal https://portal.palletways.com (https://portal.palletways.com/login_v2.php) if you want an up to date Estimated Time of Arrival 'ETA' Please request this through our Portal. Please state the consignment number of the item you require an 'ETA' for. Thanks

Preparing your pallets for collection All goods carried must be palletised and suitable for road transportation. Goods must be secured to two way pallets via shrink-wrap (including the top, where possible) or by adequate plastic or metal banding. It is advised that machinery is crated. Pallets must be clearly marked up with relevant address labels, these must be placed on at least two sides of the pallet. Pallet weight must not exceed 1200kgs and dimensions of 1200 x 1000 x 2200mm. Pallets tha...

Yes, to enable you to use our network services, the goods must be transported using a pallet. It is the customers responsibly to ensure the goods are secured safely for transit.

Prohibited Items list. Dangerous Goods The following items cannot be shipped. The list includes definite items, items that contain dangerous or hazardous materials (as well as items that contain only a small amount of a dangerous or hazardous material), and items that are a known risk to people or environments. Weapons eg. Firearms, swords and knives Explosives eg. Fireworks, sparklers, munitions (war materials and ammunition) Items containing small amounts of explosive eg. Christmas cra...

You will need to know the dimensions of the item you wish to transport and the approximate weight. You will also need the full collections and delivery address and telephone numbers for both collection and delivery points.